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   PrestwoodBoardsKBIT Water-Cooler for Power-UsersWin UsersWindows Vista   
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  From the August 2010 Issue of Prestwood eMag
 
Win Users Windows Vista:
Vista SP1 Missing ACPI.SYS file w/ error code of 0xc0000098
By Mike Prestwood
3/31/2008, Last updated 1/11/2009
 
 A documented error from our Win Users Documented Errors Page

Documented Error:

Missing critical file ACPI.SYS (error code 0xc0000098).


If you received this after you applied Vista SP1, follow the onscreen directions.

Note When applying Vista's SP1, have your bootable Vista CD available when you apply this service pack. Vista will detect if anything goes wrong, and prompt you to boot from your installation CD. If you have a new computer with the media on the drive, create a CD prior to applying SP1!!! This happened to me last night while at home and I had to wait until today to get to the office to boot from my installation CD. I received the dreaded missing ACPI.SYS file with an error code of 0xc0000098.

Error Contributed By Prestwood staff member Mike Prestwood:
mprestwood
Email Approved! E CA USA

Mike Prestwood is a drummer, an author, and creator of the PrestwoodBoards online community. He is the President & CEO of Prestwood IT Solutions. Prestwood IT provides Coding, Website, and Computer Tech services. Mike has authored 6 computer books and over 1,200 articles. As a drummer, he maintains play-drums.com and has authored 3 drum books. If you have a project you wish to discuss with Mike, you can send him a private message through his PrestwoodBoards home page or call him 9AM to 4PM PST at 916-726-5675 x205.


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Prestwood IT Solutions
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Mike Prestwood
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Comment 1 of 7
Tuesday, October 21, 2008

You can know for sure if Vista SP1 is installed by right clicking on My Computer and clicking Properties. If you have it installed, it'll say so right under the Copyright notice.

If you're having trouble with Windows Update installing SP1, try installing SP1 manually. It requires you download the FULL SP1 (434 MB) but that might work for you. Go to Microsoft.com and search for "download Vista SP1".


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Comment 2 of 7
Wednesday, October 22, 2008

Hey Francis. Got it. Have you tried the full Vista SP1 installation yet? If not, "hide" the SP1 update in Windows Update then download and install the full 453MB Vista SP1.


Author...
Prestwood IT Solutions
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Comment 3 of 7
Thursday, October 30, 2008

Hi Francis,

Yeah, I have one developer notebook in the same state. All my other boxes either worked just fine, or I had a few problems but were able to work around them. On the box of mine that isn't working, I'm having some Windows install issues I just haven't had time to address. It thinks Word 2007 is installed when actually Word 2003 is installed, I'm going to uninstall 2003 and install 2007 and try again.

You can open a support ticket with Microsoft. It's free but typically you deal with someone in India who just wants to get rid of you so he or she can keep their support numbers up and make money. I sure miss the days when I got someone in America to work with. Nothing against foreign countries, but techinical stuff is hard enough as it is and the culture differences sometimes make it even harder! Plus, we Americans built Microsoft with American money. It sure would be nice to keep that money here in America.

Anyway, try exploring your Installation History in Windows Update to see what install failed or open a MS support ticket.


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Comment 4 of 7
Tuesday, October 21, 2008

I have done this proceedure on a number of occasions. It has certainly reboots my system ok but Windows keeps advising me that I have an update (Vista SP1)

How do you actually  install SP1 if this constantly happens?


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Comment 5 of 7
Wednesday, October 22, 2008

Vista SP1 is not installed ( under copyright notice say it says upgrade windows vista). Also I have downloaded the manual install and have tried three times. Same problems as before everytime.


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Comment 6 of 7
Thursday, October 30, 2008

Mike I did exatly as you suggested but it still will not load SP1. I am perplexed by this as my wife has the same system and computer as mine and on hers it loaded fine.

Francis


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Comment 7 of 7
Sunday, January 11, 2009

Missing critical file ACPI.SYS (error code 0xc0000098).

I will save you all for the long and boring story about my SP1 upgrade (vista) since, I have read it myself too many times.

I just want to know, if there is a way around this problem, when the "get back to last conf., safe mode or repair does not work and things are just loping for me?

FYI: I have the news BIOS

Hope to hear from you - your bright people.

Richardt

 

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